Refund policy
Refund Policy
Thank you for shopping with Somsunny. We want you to be satisfied with your purchase. If something is not right with your order, please contact us at support@somsunny.com.
1. 30-Day Return Policy
We offer a voluntary 30-day return policy. You may request a return within 30 days after receiving your order.
For returns made under our voluntary return policy, items should be in their original condition, unused, and returned with their original packaging where reasonably possible.
Our 30-day return policy is in addition to any mandatory consumer rights available to you under applicable law. Nothing in this policy limits those statutory rights.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at support@somsunny.com.
Please include your order number and, where reasonably available, photos or a short video showing the issue.
If the problem is our responsibility, we will arrange an appropriate solution, which may include a replacement, refund, or return. We will cover reasonable return shipping costs where the item is defective, damaged upon arrival, or incorrectly supplied by us.
Your rights regarding defective or non-conforming products may extend beyond our voluntary 30-day return period where required by applicable consumer protection law.
3. Change-of-Mind Returns
If you return an item because you changed your mind, ordered the wrong item, or otherwise no longer want the product, you will generally be responsible for the return shipping costs unless applicable law requires otherwise.
Original shipping charges are generally non-refundable, except where applicable consumer protection law requires us to refund standard delivery charges.
4. How to Start a Return
To request a return or exchange:
- Contact us at support@somsunny.com.
- Include your order number and the reason for your return.
- If the product is damaged or defective, include photos or video where reasonably available.
- Wait for our return instructions and return address before sending the item.
Please do not send products back without first contacting us, as the correct return location may vary.
5. Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
For eligible returns, refunds will generally be issued to your original payment method within 5–7 business days after the returned item has been received and processed.
Where applicable law requires a refund within a different timeframe, we will comply with that requirement.
Please note that your bank, credit card provider, or payment service may require additional time to post the refund to your account.
6. Exchanges
If you would like to exchange an eligible item, please contact us at support@somsunny.com.
Exchange availability depends on current inventory. If the requested replacement is unavailable, we may offer a refund instead.
7. Statutory Consumer Rights
Nothing in this Refund Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.
Contact Us
For return, refund, or exchange questions, please contact:
Somsunny
Email: support@somsunny.com