Shipping Policy

Last Updated: August 13, 2026

Thank you for shopping with Somsunny. This Shipping Policy explains our shipping rates, processing times, estimated delivery times, tracking, and other important shipping information.

1. Shipping Rates

We offer Free Standard Shipping on orders of $49 USD or more to eligible shipping destinations.

For orders under $49 USD, the applicable shipping charge will be calculated and displayed at checkout based on your delivery destination and available shipping method.

Available shipping destinations and rates may vary. If your location is available for selection and shipping at checkout, we currently offer delivery to that destination.

2. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding applicable public holidays.

During periods of unusually high order volume, holidays, or other unexpected circumstances, processing may take slightly longer.

If you need to change or cancel an order, please contact us as soon as possible at support@somsunny.com. We cannot guarantee changes or cancellations after an order has entered processing or fulfillment.

3. Estimated Delivery Times

After your order has been processed and shipped, estimated standard delivery times are generally:

• Most supported destinations: 7–15 business days

• Other or more remote international destinations: 10–20 business days

These delivery times are estimates and are not guaranteed arrival dates.

Actual delivery times may vary due to factors such as:

• carrier operations;

• customs processing;

• local delivery conditions;

• public holidays;

• weather;

• transportation disruptions; or

• other circumstances outside our reasonable control.

Where applicable law provides you with specific rights regarding delayed delivery, those rights are not limited by this Shipping Policy.

4. Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after you receive your shipping confirmation.

If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at support@somsunny.com.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs procedures, duties, import taxes, VAT, or other charges depending on the destination country or region.

Where applicable, certain taxes or duties may be collected at checkout.

If a charge is not collected by us at checkout, local customs authorities or shipping carriers may assess additional charges where permitted or required under local law.

The treatment of duties and taxes varies by destination. We recommend reviewing the information displayed at checkout for your order.

6. Delayed or Lost Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at support@somsunny.com with your order number.

We will review the available tracking information and, where appropriate, contact the carrier or shipping provider to investigate.

If a shipment is confirmed to be lost, damaged during transit, or otherwise not delivered, we will provide an appropriate resolution in accordance with our policies and applicable consumer protection law.

7. Shipping Address

Please review your shipping address carefully before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible at support@somsunny.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after fulfillment has begun.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may apply where permitted by applicable law.

8. Customer Support

If you have questions about shipping, tracking, or your order, please contact:

Email: support@somsunny.com

Our customer service team operates Monday through Friday during Beijing Time business days, and we will respond as soon as reasonably possible.